彩名堂官网

    Call Center Attendant
    Personnel engaged in information inquiry, business consultation and acceptance, complaint handling, customer retention and call management.
    Training Level
    • Level 4/Intermediate
    • Level 3/Advanced


    People Suitable
    • College students
    • Employees who would like to further enhance skillsets
    • Individuals who are interested in undergoing career transition training


    Knowledge System Framework
    Call Center Attendant (Level 4)
    • Professional ethics and basic knowledge
    • Customer service communication skills
    • Marketing and user experience
    • Customer relationship management
    • Self-healing for psychological crises in the workplace
    • Data analysis tool: fun learning excel
    • Learn Word2019 exquisite typesetting step by step
    • Essential skills for PPT basics & progression
    • Call center attendant core skills intensive training

    Call Center Attendant (Level 3)
    • Professional ethics and basic knowledge
    • Customer service communication skills
    • Marketing and user experience
    • Customer relationship management
    • Self-healing for psychological crises in the workplace
    • Data analysis tool: fun learning excel
    • Learn Word2019 exquisite typesetting step by step
    • Essential skills for PPT basics & progression 
    • Data filtering and data analysis
    • Leadership shaping: proven coaching techniques
    • Call center attendant core skills intensive training